Shipping, payment and return
Delivery Time
Of course, I'm committed to dispatching your order as promptly as possible. I run everything on my own, alongside my job as a psychologist. This, combined with the unpredictability of package delivery services, makes it challenging to provide exact delivery timeframes. You can expect your order to be shipped within 5 working days if all items are in stock. You can verify this in the product overview. Generally, I tend to ship faster, but I'd rather you be pleasantly surprised by an earlier delivery than disappointed by a delay : ).
When products are not in stock, they are reprinted before being shipped.
The print runs are relatively small. This is sustainable (printing only as much as there's demand for) and I can pre-finance it myself. If you want a large quantity, it's likely I won't have it in stock. In that case, you'll need to wait around a week and a half for your order. Feel free to send a message via email or WhatsApp if you have questions about this.
Shipping Method and Costs
In general, I ship packages via PostNL. You will receive a tracking number via email once the package has been sent, allowing you to monitor its delivery progress. Shipping costs have become quite steep, and unfortunately, I have to pass on a contribution for these costs. At Kenschetser, you'll be charged €6.50 for shipping when shipping to the Netherlands. Shipping costs to other countries depend on the costs for international shipping to your country. These costs will be calculated in your shopping cart if you indicate the desired country. This will be automatically displayed in your shopping cart. If you order from outside the EU, there is 0 percent VAT on the invoice. You are then responsible for paying VAT and any import costs in your own country. Posters are shipped in a rectangular tube-like container, as PostNL imposes a substantial surcharge for sending round objects.
Pick-Up Instead of Shipping Do you live or work in Groningen? In some cases, I can deliver the order to you for free or you can pick it up from me. However, I don't have a physical store that's open all the time, so this can only be done by appointment. Interested in this option? Reach out to me via WhatsApp.
Payment
All prices displayed in the webshop are in euros, including VAT and excluding shipping costs. You can make payment directly via iDEAL, PayPal or transfer the amount via bank transfer. If you choose to collect the order in person or have it delivered by me, you can also pay using a payment request or Tikkie.
Interested in placing a large corporate order, but the above payment methods don't align with your organization's preferred payment method? Send a message to jente @kenschetser.nl. I can send you an invoice in that case.
Returns I strive to showcase and describe the products as accurately as possible so that you know what you're purchasing. If, however, it doesn't meet your expectations, that's unfortunate but understandable. You can return the product in good condition within 14 days of receiving it. I kindly request it to be returned in its original packaging. You're responsible for covering the shipping costs for the return. Returning items to Groningen is also possible, but please arrange an appointment through WhatsApp or email.
How does the return process work? Send an email to jente @kenschetser.nl with:
- Your name
- Address
- Order number
- Bank account number (for refunding the purchase amount)
- Reason for return (not obligatory)
You can also download the right of withdrawal form here.
You will receive an email from me within 3 working days confirming your intention to exercise your right of withdrawal. This email will also contain the return address. The purchase amount will be refunded within 14 days after receiving the returned products.
